Dental Care Alliance (DCA) is an exceptional model of DSO growth. DCA currently supports 335 allied practices and more than 750 dentists across 20 states. At the Dykema DSO Conference in July 2021, Patient Prism’s CEO, Amol Nirgudkar, interviewed DCA’s president, Jeff Koziel; chief operating officer, Dale Hockel; and chief revenue officer, James Nick.
Nirgudkar’s key question was, “How did DCA grow during the pandemic comeback?”
The name of the game became not only how to become more efficient in the offices with scheduling and making sure patients show up, but also expanding capacity with extended office hours and finding open spots in offices where DCA could plug in more providers. DCA is piloting different ways to connect with patients prior to their appointment and make sure patients show up.
They also grew, says Dale Hockel, because “the pandemic brought us together as an organization. Everybody was working well and had a common mission to take care of the patient as we went forward.”
DCA also has invested in data science and training, so its operations and support teams understand and use analytics. Throughout the pandemic, DCA did a lot of “town hall” teleconferencing across the country to keep communicating its mission, vision, values, most up-to-date information (including analytics), and leadership decisions.
Very much in alignment with Patient Prism’s goals, DCA wants to make team members’ work lives easier so they can focus on what really matters — their patients.
Patient Prism holds five utility patents issued by the USPTO and is the only call tracking company that leverages artificial intelligence and human call coaching validation to deliver patients directly to your dental practice. Successful dental practices use Patient Prism to track and analyze new patient calls, identify and schedule high-value patients, receive alerts and expert call coaching to win back missed new patient opportunities, train team members, and receive real-time intelligence to improve staffing, the new patient experience, and practice marketing.
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